Q: What is Shop Darling?
A: In February 2019, Style Blogger Jessi Afshin created Shop Darling, a small family-run business that provides you, sister, with encouraging and *trending* cozies that are prayerfully designed and created to stir Christ-centered conversation. Moreover, a portion of every sale helps support young survivors of trafficking, violence and addiction who are in the process of restoring and rebuilding their lives and hearts at The Refuge Ranch in Austin, Texas.
Q: I just completed an order. How long until it ships?
A: We are a small team, but we try to ship orders out within 2-3 business days.
Q: I ordered another item with a pre-order item; when will I get that?
A: Any items ordered w/ a pre-order item will ship when all items are ready. If you’d like an in-stock item immediately, please make two separate orders.
Q: How is shipping calculated?
A: By weight of item and destination.
Q: I got an email saying my order shipped, but there’s no tracking info yet?
A: Please allow 24 hours for tracking info to update.
Q: Do you ship internationally?
A: Yes, we do! We charge a flat rate of $20 for international orders.
Q: What is your return policy?
A: We accept exchanges for other items/credit only. If you are dissatisfied with your sweatshirt or tee, or need a different size - please contact us at: firstname.lastname@example.org with your order number and details. Products must be exchanged within 30 days of purchase and the product must be unworn with the tags still attached. Customer must pay for exchange shipping. We cannot offer refunds or exchanges for journals, pencils, scrunchies, jewelry, pillowcases, or socks.
Q: An item I ordered didn’t come in my package. What should I do?
A: We do our best to pack all of our Shop Darling packages correctly. However, from time to time, we may miss packing an item. Should this happen, please contact email@example.com as soon as possible, and we’ll get the missing item out to you as soon as we can at our cost.
Q: My package/item arrived damaged. What do I do?
A: Though this is rare, if one of our items happens to arrive damaged due to shipping or other reasons, please contact us immediately at: firstname.lastname@example.org. Please simply send your order number, proof of purchase, and photo of the damage and we’ll make it right!
Q: I have a different question; who do I contact?
A: Please feel free to reach out to our Shop Darling shop manager, Alyssa, at email@example.com.
Q: How can I support @my_darling_diary and your ministry?
In 2018, Jessi created a virtual community of women who walk together with Christ. These amazing women support Jessi and her ministry on a monthly basis. If you’d like to support Jessi’s ministry and become part of this unique community, check out her Patreon page here: https://www.patreon.com/darlingsisterhood